SHIPPING & RETURNS
Free Ground Shippingis offered on all other orders over $100 shipping within the contiguous U.S. For orders of less than $100, a ground shipping charge applies. For shipping to Alaska and Hawaii, please call us toll-free at1.855.552.0903
Most Ship Same Day
Most in-stock products are shipped same or next day from our warehouse. Some heavier products are drop shipped from the manufacturer and may take another couple of days to ship. Custom ordered products take longer, as noted on product pages.
Free shipping is for Ground Shipping. Please contact us for a quote for more expedited shipping options.
For expedited shipping on your order, please call us toll free at1-855-552-0903. We offer affordable options such as overnight and two-day shipping through FedEx or UPS.
Excludes all heavy weight items such as furniture and appliances as noted on their respective ordering pages.
For locations outside the 48 contiguous United States, such as Alaska, Hawaii and Canada, please call the toll free number 1-855-552-0903 for a shipping quote.
Low Price Guarantee Policy
We are committed not only to provide our customers with the best products but also to make sure we are providing you with the best value possible through the best pricing. If you find the identical product published at a lower price and in stock on another site from an authorized dealer, we try our best to match the price. If matched, we will automatically refund you the difference, with sufficient proof of the lower price, within 30 days of purchase. What could be fairer than that?
Here is all you need to do:
Place the order on our web site at our current published prices.
Email us within 24 hours that you are requesting a price match, including a link to the site where you saw the lower price.
We will review the price match request and if it is granted we will refund you the difference.OR within 30 days:
Print out the lower priced item for a competitors web site and a copy of your receipt and send it to the following address, and we will cheerfully refund you the difference.
Vacuum Buyers .com
77 Great Rd
Acton, MA 01720
Also, please note the following conditions:
The product in question needs to be identical in model number, etc.
Products must be IN STOCK both at our sites AND the competitors web site.
The refund must be more than $1 and will take into account all applicable shipping costs.
We reserve the right to refuse a match if it is in violation of manufacturer's MAP pricing policies.
Products shown at auction sites such as Ebay are exempted.
Products must be shown on an authorized dealer's web site.
Price matches cannot be combined with other offers and promotional coupon codes including offers of promotional expedited shipping.
Also excluded are items being purchased for resale, companies outside the USA, clearance or open box items.
We reserve the right to not match a price in certain extreme cases.
No Hassle, Easy Returns
We offer a 30-day return policy.
If your product is defective within this time of purchase, we will replace it as soon as possible and will happily pay all shipping costs to and from your location.
If you change your mind and wish to return your purchase, we will be happy to accept your return. Certain products are not returnable, including opened bags and filters, used apparel and custom ordered products. It is against the law to resell opened filters; therefore, it cannot be returned.
We will credit your purchase, less shipping and handling (including promotional shipping costs . Returns made within 30 days of receipt will not be charged a restocking fee. All other returns may be assessed a restocking fee of 15%. All returns must be in like new condition, in original packaging, with instructions and accessories; items returned in less than new condition may be subject to additional restocking fees.
Returning products is easy, simply follow these instructions:
Simply go to our contact us form,or call 1 855 5520903 click on 'Returns, Exchanges and Refunds' contact reason to request a Return Authorization Number, and we will promptly contact you with this number. No returns will be accepted without our Return Authorization Number.
We will also provide you with the appropriate address to ship your return.
Once we have received your package we will inspect the contents. If the product is in satisfactory condition, we will refund the appropriate amount by check or credit card.
Exceptions: A few of the items we sell are simply not returnable. Mostly large or special order items because of shipping costs or manufacturers return policies. The manufacturer will replace any of these items in the event they are damaged in shipping or defective upon receipt, but they can not be returned or exchanged for any other reason. Here is a list of those special items that are not eligible for return:
Reliable Ironing Boards and Steam Presses,Vapamore, Miele Rotary Iron, Laura Star Ironing Boards, IQAir ,IQAir GC Multigas, Austin Air Air Purifier and all LARGE Commercial Products including: Commercial Air Purifiers, Commercial Floor Scrubbers, Commercial Extractors, Commercial Steam Cleaners and Commercial Buffers, Central Vacuums, Vacuum HEPA filters (Miele . Sebo . Electrolux , Dirt tamer ).Commercial back pack Vacuums .
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
This site uses cookie and tracking technology only to fulfill your requests, and any cookies used never contain any of your private personal information or transaction information.
Distribution of Information
We never sell or trade personally identifiable information such as names, postal addresses, email addresses, phone numbers, etc.. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
Commitment to Data Security
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Orders Shipped Via FedEx or UPS Ground may be cancelled any time with no penalties, charges, or restocking fees.
Orders Shipped Via FedEx Overnight will be charged the overnight shipping cost if not canceled before the item ships (weekdays by 4pm CT).